Privacy Policy – Mercho Brands Limited

Mercho Brands Limited respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our product design, development and delivery services and our website.

1. Information We Collect
When you visit our website, contact us, or engage with our services, we may collect personal information including (but not limited to):

• Your name, company name and contact details

• Information you provide through enquiries, forms or correspondence

• Device and technical information (such as browser type, operating system and IP address)

• Location data (where available)

• Website usage and interaction data

We may store this information securely using a combination of:

• Website and browser data caches

• Client relationship management (CRM) software

• Cloud-based systems

• Offline backups

• Hard copy records (where required)
   

2. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, performance and user experience.
A cookie is a small data file stored on your device that allows us to recognise repeat visitors and understand how users interact with our website. Cookies do not give us access to your computer or enable us to contact you directly.
We use cookies to:

• Analyse website usage and performance

• Improve website functionality and content relevance

• Support digital marketing and remarketing activities

We may use third-party platforms such as Google Ads, Facebook Business Manager, LinkedIn and HubSpot to collect anonymous, aggregated usage data. This data is encrypted and does not include personally identifiable information.
You can choose to disable cookies via your browser settings. Please note that doing so may affect website functionality.

3. Links to Third-Party Websites
Our website may contain links to external websites operated by third parties. Mercho Brands Limited is not responsible for the privacy practices, content or security of those third-party sites. We encourage you to review their privacy policies independently.

4. Security of Your Information
We take reasonable steps to protect the personal information you provide to us, including:

• Restricting access to authorised personnel only

• Using secure systems and restricted-access servers

• Regularly updating our website and systems

• Working with reputable IT and cloud service providers

While we take security seriously, no method of electronic transmission or storage is completely secure. As such, we cannot guarantee absolute security of information.

5. How We Use Your Personal Information
We collect, hold and use personal information for the purposes of:

• Responding to enquiries and communicating with you

• Providing our product design, development and delivery services

• Managing client relationships and project delivery

• Marketing our services where you have opted in

• Improving our services and website performance

• Managing internal business operations

• Meeting legal, regulatory and contractual obligations

We take reasonable steps to ensure that personal information we hold is accurate, up to date, relevant and not misleading.

6. If You Choose Not to Provide Personal Information
You are not required to provide personal information. However, if you choose not to do so:

• We may be unable to provide some or all of our services

• We may be unable to respond fully to enquiries or enter into contracts

• We may not be able to tailor our communications or website experience to you
   

7. Disclosure of Personal Information
Mercho Brands Limited does not sell, rent or trade personal information.
We may disclose personal information where necessary and appropriate, including to:

• Service providers and suppliers engaged to deliver our services

• IT, hosting and security service providers

• Professional advisers (including accountants, auditors and legal advisers)

• Your authorised representatives (at your request)

• Credit reporting or fraud prevention agencies (where relevant)

• Government or regulatory authorities, where required or authorised by law

• Marketing and analytics partners (on an anonymised or consent-based basis)
   

Any disclosure will be limited to what is necessary for the relevant purpose.

8. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if that information is inaccurate, incomplete or out of date.

To make a request, please contact our Privacy Officer:
Privacy Officer
Mercho Brands Limited
hello@merchobrands.com
+64 (0)21 039 5659

9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The most current version will always be available on our website.